On-Demand Update: Transit on your schedule

Planning the service is well underway and we’re excited to let you know that On Demand will be replacing the shuttle service in your area beginning Tuesday, October 13.

On Demand will provide full service for your community from 6 a.m. to midnight on weekdays and 6 a.m. to 10 p.m. on weekends. But instead of having empty buses driving fixed routes through the area, On Demand will create the flexibility to send shuttles where they’re needed, and when – on your schedule.

Here’s how it will work:

Instead of heading out to a bus stop and waiting for a bus that’s on a fixed schedule and route, you’ll book your ride on the Calgary Transit On Demand app or by calling our call centre, and wait at a designated spot for your custom trip. If you’ve booked on the app, it will let you know when and where to wait and will show you, in real time, where your shuttle is while you wait. Once your shuttle arrives, you’ll board using regular transit fare, and then be dropped off at your destination.

The app is available now for Android and iOS, but the West Calgary service area won’t be visible until October 8, when you’ll be able to pre-book your first trip(s).

You can find more details on how to get and use the On Demand app, as well as answers to some common questions at www.calgarytransit.com/OnDemand.  You can also call 403-262-1000.

With your help, On Demand will be a great addition to the service that Calgary Transit offers.

The On Demand Team